Privacy policy

Data protection is a matter of trust and your trust is very important to us. We respect your privacy and personal sphere. The protection and legally compliant collection, processing and use of your personal data is therefore an important concern for us. To ensure that you feel safe when visiting our website, we strictly observe the statutory provisions when processing your personal data and would like to inform you here about our data collection and use of data.

You can print or save this document by using the usual functionality of your Internet service program (= browser: usually "File" -> "Save as"). You can also download and archive this document in PDF format. To open the PDF file you need the free program Adobe Reader (under www.adobe.de) or comparable programs that run the PDF format. The following privacy policy explains which data is collected on our websites and which data we process and use and how.

1. VERANTWORTLICHE STELLE

The entity responsible for the collection, processing and use of your personal data within the meaning of the Federal Data Protection Act is Naturaleza GmbH, Seestrasses 113a, 9326 Horn, Switzerland (hereinafter: Naturaleza).

For questions regarding the collection, processing or use of your personal data, for information, correction, restriction or deletion of data as well as revocation of consents granted or objection to a specific use of data, please contact directly::

Data protection officer: Andrin Dünner

Naturaleza GmbH, Seestrasse 113a, 9326 Horn, Switzerland

E-mail: info@naturaleza-naturprodukte.ch

1. COLLECTION, PROCESSING AND USE OF PERSONAL DATA

2.1 PERSONAL DATA

Personal data means any information relating to the factual or personal circumstances of an identified or identifiable natural person. This includes, for example, your name, your telephone number, your address and all inventory data that you provide to us when you register and create your customer account. This does not include statistical data that we collect, for example, when you visit our web store and that cannot be directly linked to your person. For example, these are statistics about which pages of our store are particularly popular or how many users visit certain pages of naturaleza-naturprodukte.ch.

2.2 CUSTOMER ACCOUNT

We set up password-protected direct access to the inventory data stored by us (customer account) for every customer who registers accordingly. Here you can view data about your completed, open and recently sent orders and manage your data and the newsletter. You undertake to treat the personal access data confidentially and not to make it accessible to unauthorized third parties. We cannot accept any liability for misused passwords unless we are responsible for the misuse. Unless you log out, you ll remain logged in automatically. This function allows you to use some of our services without having to log in again each time. For security reasons, however, you ll be asked to enter your password again if, for example, you want to change your personal details or place an order.

2.3 COLLECTION, PROCESSING AND USE OF YOUR PERSONAL DATA

Data protection is very important to us. We therefore adhere strictly to the statutory provisions of the Federal Data Protection Act and the Telemedia Act when collecting, processing and using your personal data. We collect, store and process your data for the entire processing of your purchase, including any subsequent warranties, for our services, technical administration and our own marketing purposes. Your personal data will only be passed on or otherwise transmitted to third parties if this is necessary for the purpose of contract processing or billing or if you have given your prior consent. As part of the order processing, for example, the service providers we use here (such as, for example, the service providers of the data controller) receive data from us. carrier, logistics provider, banks) the necessary data for order and order processing. The data passed on in this way may only be used by our service providers to fulfill their task. Any other use of the information is not permitted and does not take place with any of the service providers entrusted by us. For your order we need your correct name, address and payment details. We need your e-mail address so that we can confirm receipt of your order and communicate with you. We also use these for your identification (customer login). You will also receive your order and shipping confirmation via your e-mail address. Your personal data will be erased if this does not conflict with statutory retention obligations and if you have asserted a claim for erasure, if the data is no longer required to fulfill the purpose for which it was stored or if its storage is inadmissible for other legal reasons.

2.4 USE OF YOUR DATA FOR ADVERTISING PURPOSES

In addition to processing your data to process your purchase from Naturaleza, we also use your data to communicate with you about your orders, specific products or marketing campaigns and to recommend products or services that may be of interest to you. You can object to the use of your personal data for advertising purposes at any time, either as a whole or for individual measures. A notification in text form to the contact details stated in section 1 (e.g.B. e-mail, fax, letter) is sufficient.

2.4.1 NEWSLETTER

With the following information we inform you about the contents of our newsletter as well as the registration, dispatch and statistical evaluation procedure and your rights of objection. By subscribing to our newsletter, you agree to receive it and to the procedures described.

Content of the newsletter

We only send newsletters, emails and other electronic notifications with advertising information (hereinafter "newsletter") with the consent of the recipient or with legal permission. If the contents of the newsletter are specifically described in the context of a registration, they are decisive for the user's consent. In addition, our newsletters contain information product news and offers

The registrations for the newsletter are logged in order to be able to prove the registration process in accordance with the legal requirements. This includes the storage of the login and confirmation time as well as the IP address. The changes to your data stored with ActiveCampaign are also logged.

Use of the mailing service provider "ActiveCampaign"

The newsletter is sent via "ActiveCampaign", a newsletter distribution platform headquartered in Chicago, 1N Dearborn St. 5th Floor, IL 60602, USA.

The email addresses of our newsletter recipients, as well as their other data described in this notice are stored on ActiveCampaign's servers in the USA. ActiveCampaign uses this information to send and evaluate the newsletter on our behalf. Furthermore, ActiveCampaign may, according to its own information, use this data to optimize or improve its own services, e.g.B. for the technical optimization of the dispatch and presentation of the newsletter or for economic purposes in order to determine from which countries the recipients come. However, ActiveCampaign does not use the data of our newsletter recipients to write to them itself or to pass it on to third parties.

We trust in the reliability and IT and data security of ActiveCampaign.  Furthermore, we have concluded a "Data Processing Agreement" with ActiveCampaign. This is a contract in which ActiveCampaign undertakes to protect the data of our users, to process it on our behalf in accordance with its data protection provisions and, in particular, not to pass it on to third parties.

 

Anmeldedaten

To subscribe to the newsletter, it is sufficient to enter your e-mail address, first and last name&nbsp.

Statistical survey and analyses

The newsletters contain a so-called. "web-beacon", d.h. a pixel-sized file that is retrieved from the Active Campaign server when the newsletter is opened. As part of this retrieval, technical information, such as information about the browser and your system, as well as your IP address and the time of retrieval are collected. This information is used for the technical improvement of the services based on the technical data or the target groups and your reading behavior based on their retrieval locations (which can be determined with the help of the IP address) or the access times.

Statistical surveys also include determining whether the newsletters are opened, when they are opened and which links are clicked. For technical reasons, this information can be assigned to individual newsletter recipients. However, it is neither our intention nor that of Active Campaign to monitor individual users. The evaluations serve us much more to recognize the reading habits of our users and to adapt our content to them or to send different content according to the interests of our users.

Online call and data management

There are cases in which we direct newsletter recipients to the websites of Active Campaign. Z.B. our newsletters contain a link with which the newsletter recipients can access the newsletters online (e.g.B. for display problems in the e-mail program). Newsletter recipients can also provide their data, such asB. correct the e-mail address afterwards.

In this context, we would like to point out that cookies are used on the Active Campaign websites and thus personal data is collected by Active Campaign, its partners and the service providers used (e.g., data processors).B. Google Analytics) are processed. We have no influence on this data collection. Further information can be found in Active Campaign's privacy policy. We would also like to draw your attention to the options for objecting to the collection of data for advertising purposes on the websites http://www.aboutads.info/choices/ and http://www.youronlinechoices.com/ (for the European area).

Kündigung/Widerruf

You can cancel the receipt of our newsletter at any time, i.e.h. revoke your consent. At the same time, your consent to its sending via Active Campaign and the statistical analyses will expire. Unfortunately, it is not possible to revoke the sending via Active Campaign or the statistical analysis separately.

You will find a link to unsubscribe from the newsletter at the end of each newsletter. You can also unsubscribe at any time by sending us a message via e-mail, chat or on the phone. After unsubscribing, we will delete your e-mail address unless you have expressly consented to further use of your data or we reserve the right to use data beyond this, which is permitted by law and about which we inform you in this declaration.

Legal bases of the General Data Protection Regulation

In accordance with the requirements of the General Data Protection Regulation

In accordance with the General Data Protection Regulation (GDPR) applicable as of May 1, 2018, we inform you that the consents to the sending of e-mail addresses are based on Art. 6 Abs. 1 lit. a, 7 DSGVO sowie § 7 Abs. 2 No. 3, resp. Abs. 3 UWG. The use of the mailing service provider Active Campaign, the implementation of statistical surveys and analyses as well as the logging of the registration process are based on our legitimate interests in accordance with Art. 6 para. 1 lit. f GDPR. Art. 6 Abs. 1 lit. f GDPR. We are interested in using a user-friendly and secure newsletter system that serves both our business interests and the expectations of users.

2.4.2 PRODUCT RECOMMENDATIONS BY E-MAIL

Email advertising without subscribing to the newsletter and your right to object

If we receive your e-mail address in connection with the sale of a product or service and you have not objected to this, we reserve the right to send you advertising by e-mail on the basis of § 7 para. 3 UWG to regularly send offers for similar products to those already purchased from our range by e-mail. This serves to safeguard our legitimate interests, which predominate in the context of a weighing up of interests, in an advertising approach to our customers. You can object to this use of your e-mail address at any time by sending a message to the contact option described below or via a link provided for this purpose in the advertising e-mail, without incurring any costs other than the transmission costs according to the basic rates.

2.4.3 INDIVIDUAL ADVERTISING FOR YOU

Information we receive from you helps us to constantly improve your shopping experience and make it more customer-friendly and personalized for you. The automatically generated information you provide is used to design advertising tailored to you and your interests. We use existing information for this purpose, such as confirmations of receipt and read receipts of e-mails, information about your computer and connection to the Internet, operating system and platform, your order history, your service history, date and time of your visit to the homepage, products you have viewed. We use this information exclusively in pseudonymized form. By analyzing and evaluating this information, we are able to improve our websites and our Internet offering and to send you personalized advertising. This means advertising that recommends products that you might actually be interested in. Our aim is to make our advertising more useful and interesting for you. Therefore, the evaluation and analysis of the pseudonymized data collected from you helps us to ensure that we do not send you advertising indiscriminately. Rather, we send you advertising, such as newsletters, product recommendations, by e-mail or letter advertising that corresponds to your areas of interest. In this respect, for example, we also compare which of our advertising emails you open in order to avoid unnecessary emails being sent to you. Naturaleza uses the data provided by me and other information stored in my customer account, as well as pseudonymized usage data, to present me with personalized advertising and/or special offers and services. If you do not wish to receive personalized advertising, you can object to this at any time, either as a whole or for specific measures. A notification in text form to the contact details stated in section 1 (e.g.B. e-mail, fax, letter) is sufficient.

2.4.4 COMPETITIONS, MARKET AND OPINION RESEARCH

In the case of competitions, we use your data for the purpose of notifying you of prizes and advertising our offers. Detailed information can be found here. in our conditions of participation for the respective competition. We also use your data for market and opinion research. Of course, we only use this data anonymously for statistical purposes and only for Naturaleza GmbH/ and the respective websites. Your answers to surveys will not be passed on to third parties or published. Naturaleza uses and processes my personal data for market and opinion research for its own purposes. You can object to the use of data for market and opinion research at any time, either in full or for specific measures. A notification in text form to the contact details stated in section 1 (e.g.B. e-mail, fax, letter) is sufficient. Of course you ll also find an unsubscribe link in every survey e-mail.

1. Credit check(6) 
   
   The customer agrees that Naturaleza GmbH grants the partner company CBD MED Schweiz Handels GmbH, the third parties called in for the credit assessment of the customer and for the collection of the purchase price (in particular CRIF AG, Zurich, or a company affiliated with it) access at any time to his personal data arising from the business relationship, including all payment experiences from the order process. The customer is entitled to revoke the above consent in writing at any time.
   
   
   
2. COOKIES

Accepting cookies is not a prerequisite for visiting our websites. However, we would like to point out that our website and service will have limited functionality if you do not allow us to set cookies.

What are cookies? Cookies are small files that are stored on your data carrier and that save certain settings and data for exchange with our system via your browser. There are basically 2 different types of cookies, so-called session cookies, which are deleted as soon as you close your browser, and temporary/permanent cookies, which are stored on your data carrier for a longer period of time or indefinitely. This storage helps us to design our websites and our offers for you accordingly and makes it easier for you to use them, for example by saving certain entries you make so that you do not have to keep repeating them.

Which cookies does Naturaleza use? Most of the cookies we use are automatically deleted from your hard disk at the end of the browser session (end of session) (hence session cookies). Session cookies are required, for example, to offer you the shopping cart function across several pages. In addition, we also use cookies that remain on your hard disk. When you visit us again, we will automatically recognize that you have already been with us and which entries and settings you prefer. These temporary or permanent cookies (lifespan 1 month to 10 years) are stored on your hard disk and delete themselves after the specified time. These cookies in particular serve to make our website more user-friendly, effective and secure. Thanks to these files, it is possible, for example, to display information on the page that is specifically tailored to your interests. The sole purpose of these cookies is to adapt our offer to your customer wishes in the best possible way and to make your surfing with us as comfortable as possible.

What data is stored in the cookies? Only pseudonymous data is stored in the cookies used by Naturaleza. When the cookie is activated, it is assigned an identification number and your personal data is not assigned to this identification number. Your name, IP address or similar data that would allow the cookie to be assigned to you are not stored in the cookie. Based on cookie technology, we only receive pseudonymized information, for example about which pages of our store were visited, which products were viewed, etc.

What is onsite targeting? On the Naturaleza websites, data is collected on the basis of cookie technology to optimize our advertising and the entire online offering. This data is not used to identify you personally, but is used solely for a pseudonymous evaluation of the use of the website. Your data will not be merged with the personal data stored by us at any time. This technology allows us to present you with advertisements and/or special offers and services whose content is based on the information obtained in connection with the clickstream analysis (for example, advertisements based on the fact that only sports shoes have been viewed in the last few days). Our aim is to make our online offering as attractive as possible for you and to present you with advertising that matches your areas of interest.

Are there also cookies from third-party providers (so-called Third-party cookies)? Naturaleza uses a number of advertising partners who help to make the Internet offer and the websites more interesting for you. Therefore, cookies from partner companies are also stored on your hard disk when you visit the websites. These are temporary/permanent cookies that are automatically deleted after the specified time. These temporary or permanent cookies (lifespan 14 days to 10 years) are stored on your hard disk and delete themselves after the specified time. The cookies of our partner companies also only contain pseudonymous, usually even anonymous data. This includes, for example, data about which products you have viewed, whether something has been purchased, which products have been searched for, etc. Some of our advertising partners also collect information beyond the websites about which pages you have previously visited or which products you ve been interested in, for example, in order to be able to show you advertising that best matches your interests. This pseudonymous data will not be merged with your personal data at any time. Your sole purpose is to enable our advertising partners to address you with advertising that might actually be of interest to you.

Re-targeting Our websites use so-called re-targeting technologies. We use these technologies to make our website more interesting for you. This technology makes it possible to target Internet users who have already shown an interest in our store and our products with advertising on our partners' websites. We are convinced that the display of personalized, interest-based advertising is generally more interesting for the Internet user than advertising that has no such personal reference. The display of these advertisements on our partners' websites is based on cookie technology and an analysis of previous user behavior. This form of advertising is completely pseudonymous. No user profiles are merged with your personal data. By using our website, you consent to the use of cookies and thus to the collection, storage and use of your usage data. Furthermore, your data is stored in cookies beyond the end of the browser session and can, for example, be called up again the next time you visit the website. You can revoke this consent at any time with effect for the future by refusing to accept cookies in your browser settings.

How can you prevent the storage of cookies?

You can set your browser to only accept the storage of cookies if you agree to this. If you only want to accept the Naturaleza cookies but not the cookies of our service providers and partners, you can select the "Block third-party cookies" setting in your browser. As a rule, the help function in the menu bar of your web browser will show you how to reject new cookies and disable those you have already received. Detailed information on how to make the settings in the browser you are using can be found at the following link. We recommend that you always log out completely when you have finished using shared computers that are set to accept cookies and Flash cookies.

1. LOG-DATEIEN

Every time the pages of Naturaleza are accessed, usage data is transmitted by the respective Internet browser and stored in log files, the so-called server log files. The data records stored in the process contain the following data: Date and time of access, name of the page accessed, IP address, referrer URL (origin URL from which you came to the web pages), the amount of data transferred, as well as product and version information of the browser used. The IP addresses of the users are deleted or anonymized after the end of use. In the case of anonymization, the IP addresses are changed in such a way that the individual details about personal or factual circumstances can no longer be assigned to a specific or identifiable natural person, or only with a disproportionate amount of time, cost and manpower. We evaluate these log file data records in anonymized form in order to further improve our offer and the Naturaleza store and make it more user-friendly, to find and correct errors more quickly and to control server capacities. For example, we can track when the Naturaleza store is particularly popular and provide you with the corresponding data volume to ensure the fastest possible shopping experience. In addition, by analyzing the log files, we can also identify and rectify any errors in the Naturaleza Shop more quickly.

1. WEB ANALYTICS

6.1 GOOGLE ANALYTICS

Google Analytics is a service provided by Google Inc.1600 Amphitheatre Parkway, Mountain View, CA 94043, USA ("Google"). Google Analytics uses "cookies", which are text files placed on your computer, to help the website analyze how users use the site. The information collected by the cookie about the use of our websites (including your IP address) is usually transferred to a Google server in the USA and stored there. We would like to point out that on our websites Google Analytics has been extended by the code "gat._anonymizeIp();;" to ensure anonymized collection of IP addresses (so-called. IP masking). At our request, your IP address is therefore only recorded by Google in abbreviated form, which ensures anonymization and does not allow any conclusions to be drawn about your identity. If IP anonymization is activated on our websites, your IP address will be shortened beforehand by Google within member states of the European Union or in other contracting states of the Agreement on the European Economic Area. Only in exceptional cases will the full IP address be transmitted to a Google server in the USA and shortened there. Google will use this information for the purpose of evaluating your use of our website, compiling reports on website activity for us and providing us with other services relating to website activity and internet usage. The IP address transmitted by your browser as part of Google Analytics will not be merged with other Google data. A transfer of this data by Google to third parties only takes place due to legal regulations or in the context of order data processing. Under no circumstances will Google combine your data with other data collected by Google. By using this website, you consent to the processing of data about you by Google and the manner of data processing described above as well as the stated purpose. You can prevent the storage of cookies by setting your browser software accordingly; however, we would like to point out that in this case you may not be able to use all the functions of our website to their full extent. You can also prevent the collection of data generated by the cookie and related to your use of this website (including your IP address). your IP address) to Google and the processing of this data by Google by downloading and installing the browser plug-in available under the following link . You can find more information about Google Analytics and data protection at http://tools.google.com/dlpage/gaoptout?hl=de.

6.6 GOOGLE ADWORDS CONVERSION TRACKING

This website also uses Google Conversion Tracking. Google Adwords places a cookie on your computer if you have reached our website via a Google ad. These cookies lose their validity after 30 days and are not used for personal identification. If the user visits certain pages of the Adwords customer's website and the cookie has not yet expired, Google and the customer can recognize that the user clicked on the ad and was redirected to this page. Each Adwords customer receives a different cookie. Cookies can therefore not be tracked via the website of Adwords customers. The information collected using the conversion cookie is used to generate conversion statistics for Adwords customers who have opted for conversion tracking. Adwords customers find out the total number of users who clicked on their ad and were redirected to a page with a conversion tracking tag. However, they do not receive any information with which users can be personally identified. If you do not wish to participate in the tracking process, you can also refuse the setting of a cookie required for this - for example, by using a browser setting that generally deactivates the automatic setting of cookies.

You can also deactivate cookies for conversion tracking by setting your browser to block cookies from the domain "www.googleadservices.com". You can find Google's privacy policy on conversion tracking at: https://support.google.com/adwords/answer/1722022?hl=de

6.7 Lucky Orange Web Analytics Service

This website uses the Lucky Orange analytics system to improve usability and customer experience.

Lucky Orange can record mouse clicks, mouse movements and scrolling activities. Lucky Orange may record keystroke information that you voluntarily enter on this website.

Lucky Orange does not track this activity on any website that does not use the Lucky Orange system.

Visit our Privacy Management Tool to view and manage data that Lucky Orange collects on the LuckyOrange.com website has collected about you, or to opt out of future tracking.

https://www.luckyorange.com/privacy.php

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1. SOCIAL PLUGINS

8.1 SOCIAL PLUGINS

Our website uses social plugins ("plugins") from various social networks. You can use these plugins to share content or recommend products, for example. The plugins are deactivated by default on Naturaleza and therefore do not send any data. You can activate the plugins by clicking on the "Activate social media" button. The plugins can of course be deactivated again with a single click. If these plugins are activated, your browser establishes a direct connection with the servers of the respective social network as soon as you visit a page on our website. The content of the plugin is transmitted directly from the social network to your browser, which integrates it into the website. By integrating the plugins, the social network receives the information that you have accessed the corresponding page of our website. If you are logged in to the social network, it can assign the visit to your account. If you interact with the plugins, for example by clicking the Facebook "Like" button or posting a comment, the corresponding information is transmitted directly from your browser to the social network and stored there. The purpose and scope of the data collection and the further processing and use of the data by social networks as well as your rights in this regard and setting options to protect your privacy can be found in the data protection notices of the respective networks or social networks. Websites. You will find the links below. Even if you are not logged in to the social networks, websites with active social plugins can send data to the networks. An active plugin sets a cookie with an identifier each time the website is accessed. Since your browser sends this cookie every time you connect to a network server without being asked, the network could in principle use it to create a profile of which websites the user belonging to the identifier has visited. And it would then also be possible to assign this identifier to a person again later - for example when logging into the social network at a later date. We use the following plugins on our websites: Facebook, Twitter and Pinterest If you do not want social networks to collect data about you via active plugins, you can either simply deactivate the social plugins with a click on our websites or select the function "Block third-party cookies" in your browser settings. Then the browser does not send any cookies to the server for embedded content from other providers. With this setting, however, other cross-page functions may no longer work in addition to the plugins.

8.2 FACEBOOK

We use plugins of the social network facebook.com, which is operated by Facebook Inc., 1601 S. California Ave, Palo Alto, CA 94304, USA ("Facebook"). The link to Facebook's privacy policy can be found here: Facebook privacy policy.

8.3 TWITTER

We use plugins from the social network Twitter, which is operated by Twitter Inc., 795 Folsom St.Suite 600, San Francisco, CA 94107, USA ("Twitter"). The link to Twitter's privacy policy can be found here: Twitter's privacy policy.

8.4 PINTEREST

We use plugins from the social network Pinterest, which is operated by Pinterest Inc.635 High Street, Palo Alto, CA, USA ("Pinterest"). The link to Pinterest's privacy policy can be found here: Pinterest's privacy policy.

1. SOCIAL SIGN IN

We offer you the option of registering with us directly using your existing Facebook profile. If you want to use this function, you will first be redirected to Facebook. There you will be asked to log in with your user name and password. Of course we do not take any notice of your registration data. If you re already logged in to Facebook, this step will be skipped. Facebook will then inform you which data will be transmitted to us (public profile, friends list, e-mail address and current place of residence). You confirm this with the "OK" button. We will create your customer account with the data provided, whereby your friends list will of course not be saved by us. There is no other permanent link between your customer account and your Facebook account. The purpose and scope of the data collection and the further processing and use of the data by Facebook as well as your rights in this regard and setting options to protect your privacy can be found in Facebook's privacy policy.

1. E-MAIL & FORMS

We use the ticket system Zendesk, a customer service platform from Zendesk Inc. to process customer inquiries.989 Market Street #300, San Francisco, CA 94102. For this purpose, necessary data such asB. Your surname, first name, postal address, telephone number and e-mail address are collected via our website in order to be able to respond to your request for information. Zendesk is a certified participant in the so-called "Privacy Shield Framework" and thus fulfills the minimum requirements for legally compliant commissioned data processing.

For more information on data processing by Zendesk, please refer to Zendesk's privacy policy at http://www.zendesk.com/company/privacy. If you have any questions, you can also contact Zendesk's data protection officer directly: privacy@zendesk.com

If you contact us by email or via the form on the website, we will only use the personal data you provide to process your specific request. The data provided will be treated confidentially. The data provided and the message history with our Service Desk will be stored for follow-up questions and subsequent contact. The processing of the data entered in the contact form is based on your consent (Art. 6 para. 1 lit. a GDPR).

We have concluded a contract with Zendesk for commissioned data processing and fully implement the strict requirements of the data protection authorities when using Zendesk.

1. ZAHLUNGSDIENSTLEISTER

11.1 KLARNA

Klarna offers various payment options (e. g.B. installment purchase). If you choose to pay with Klarna (Klarna checkout solution), Klarna will collect various personal data from you. You can find details on this in Klarna's privacy policy at the following link: https://www.klarna.com/de/datenschutz/.

Klarna uses cookies to optimize the use of the Klarna checkout solution. The optimization of the checkout solution constitutes a legitimate interest within the meaning of Art. 6 para. 1 lit. f GDPR represent. Details on the use of Klarna cookies can be found at the following link: https://cdn.klarna.com/1.0/shared/content/policy/cookie/de_de/checkout.pdf.

The transmission of your data to Klarna takes place on the basis of Art. 6 para. 1 lit. a GDPR (consent) and Art. 6 para. 1 lit. b GDPR (processing for the performance of a contract). You have the option of withdrawing your consent to data processing at any time. A revocation does not affect the effectiveness of data processing operations that took place in the past.

11.2 IMMEDIATELY

On our website we offer a.a. payment via "Sofortüberweisung". The provider of this payment service is Sofort GmbH, Theresienhöhe 12, 80339 Munich (hereinafter referred to as "Sofort GmbH").

With the help of the "Sofortüberweisung" procedure, we receive a payment confirmation from Sofort GmbH in real time and can immediately begin to fulfill our obligations.

If you have opted for the "Sofortüberweisung" payment method, you transmit the PIN and a valid TAN to Sofort GmbH, which they can use to log into your online banking account. Sofort GmbH automatically checks your account balance after logging in and carries out the transfer to us using the TAN you have transmitted.

In addition to the PIN and TAN, the payment data you enter and your personal data will also be transmitted to Sofort GmbH. Your personal data includes your first and last name, address, telephone number(s), e-mail address, IP address and, if applicable, your e-mail address. other data required for payment processing. The transmission of this data is necessary to establish your identity beyond doubt and to prevent attempts at fraud.

The transmission of your data to Sofort GmbH takes place on the basis of Art. 6 para. 1 lit. a GDPR (consent) and Art. 6 para. 1 lit. b GDPR (processing for the performance of a contract). You have the option of withdrawing your consent to data processing at any time. A revocation does not affect the effectiveness of data processing operations that took place in the past.

Details on payment with Sofortüberweisung can be found in the following links: https://www.sofort.de/datenschutz.html and https://www.klarna.com/sofort/.

1. SICHERE DATENÜBERTRAGUNG

Your personal data is transmitted securely through encryption. This applies to your order and also to the customer login. We use the SSL (Secure Socket Layer) coding system. Furthermore, we secure our websites and other systems through technical and organizational measures against loss, destruction, access, modification or dissemination of your data by unauthorized persons.

1. AUSKUNFTSRECHTE DES BETROFFENEN

According to the Federal Data Protection Act, our customers have u.a. a right to free information about their stored data and, if applicable a right to rectification, blocking or erasure of data. We take the protection of your data very seriously. To ensure that personal data is not disclosed to third parties, please send your request by e-mail or by post, clearly identifying yourself, to:

Naturaleza GmbH, Buchwiesenweg 4, 8355 Aadorf, Switzerland

E-mail: info@naturaleza-naturprodukte.ch

As a data subject, you have the following rights:

• in accordance with Art. 15 GDPR, you have the right to request information about your personal data processed by us to the extent specified therein;
• in accordance with Art. 16 GDPR, you have the right to obtain without undue delay the rectification of inaccurate personal data or the completion of incomplete personal data stored by us;
• in accordance with Art. 17 GDPR, you have the right to request the erasure of your personal data stored by us, unless further processing is necessary - for exercising the right of freedom of expression and information; - for compliance with a legal obligation; - for reasons of public interest or - for the establishment, exercise or defense of legal claims;
• in accordance with Art. 18 GDPR, you have the right to obtain restriction of processing of your personal data where

- the accuracy of the data is contested by you; - the processing is unlawful, but you oppose the erasure of the data;

- we no longer need the data, but you need it for the establishment, exercise or defense of legal claims; or

- you have objected pursuant to Art. 21 GDPR have lodged an objection to the processing;

• in accordance with Art. 20 GDPR, you have the right to receive the personal data concerning you, which you have provided to us, in a structured, commonly used and machine-readable format and have the right to transmit those data to another controller;
• in accordance with Art. 77 GDPR, you have the right to lodge a complaint with a supervisory authority. As a rule, you can contact the supervisory authority of your usual place of residence or workplace or our company headquarters.